Return Policy

Return Policy – Park & Picnic

We want every customer to feel confident shopping with Park & Picnic. If you're not completely satisfied with your order, our return policy is designed to be straightforward and hassle-free.

Returns

Eligibility:
Items may be returned within 30 days from the date of delivery.

Condition:
To be eligible, the item must be unused, in its original packaging, and in the same condition as when you received it.

Exceptions – Non-Refundable Items:

  • Sale or clearance items

  • Gift cards

  • Personalised or custom-made products

How to Initiate a Return

  1. Contact Us:
    Email our support team at returns@parkandpicnic.co.uk with your order number and the reason for the return.

  2. Return Instructions:
    Our team will reply with all necessary return steps and the correct UK return address.

  3. Package the Item:
    Securely repack the product in its original condition, including all manuals, accessories, or tags.

  4. Ship the Item:
    Send the item back via a trackable shipping service.

Refunds

  • Processing Time:
    Refunds are processed within 5 to 7 business days of receiving and inspecting your return.

  • Method:
    Refunds will be issued to your original payment method.

  • Shipping Costs:
    Original delivery charges are non-refundable. Return shipping costs are the customer's responsibility unless the item arrived defective or damaged.

Exchanges

If you’d like to exchange a product, simply:

  1. Complete the return process for the original item.

  2. Place a new order for the product you’d like to receive.

The returned item must meet the eligibility and condition requirements outlined above.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at returns@parkandpicnic.co.uk. Include your order number and photos of the issue.
We will offer a solution quickly — either replacing the item or issuing a full refund, including return shipping if necessary.

International Returns

International customers may follow the same return steps.

  • Shipping Costs & Timing: May vary depending on your country.

  • Customs Fees: Any import duties, taxes, or customs clearance fees are the responsibility of the customer and will not be refunded.

If you need further assistance, feel free to contact our support team anytime.
We’re here to make your shopping experience as reliable, safe, and pleasant as possible.